Privacy Policy
SMS and Website Data
Effective Date: November 13, 2026
1. Introduction
This Privacy Policy explains how Repair-Trak LLC (“Repair-Trak,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit https://www.repair-trak.com, use our repair management platform, or communicate with us by text message.
Repair-Trak provides software for jewelry and watch retailers, repair shops, and service vendors to manage repair work. The platform may also be used by participating businesses to communicate with their customers about repair services. This Policy applies to information we handle in operating our website and services. A participating business may have its own privacy practices that apply to information it collects directly from you.
2. Information We Collect
We may collect the following categories of information:
- Information you provide: Name, email address, mobile or other phone number, account credentials, business name and details, repair and service information, messages and other information you submit to us or through the platform.
- Payment and billing information: Billing contact and transaction details. Payments may be handled by third-party payment processors. We may receive transaction-related information, but payment details may be collected and processed directly by the payment provider.
- Repair and customer information: Information entered into the platform by a business or its customers, which may include repair descriptions, estimates, approvals, repair status, communications, and related contact details.
- Information collected automatically: Cookies and similar technologies, log and diagnostic data, IP address, browser and device information, approximate location derived from IP address, and information about how you use and interact with our website and services.
- Information from other sources: We may receive information from businesses using our platform, service providers, integrations, payment providers, and other sources where permitted by law.
3. How We Use Your Information
We may use information to:
- Provide, operate, maintain, secure, and improve our website, platform, and services.
- Create and administer accounts and enable repair workflow, vendor, customer portal, estimate, approval, payment, and communication features.
- Respond to inquiries and provide customer support.
- Process payments, manage billing, and address account or transaction issues.
- Send transactional, service-related, and administrative communications.
- Send promotional communications where permitted and, when required, with your consent.
- Monitor service performance, prevent fraud or misuse, troubleshoot issues, and protect our rights and users.
- Comply with legal obligations and enforce our agreements.
4. SMS and Text Messaging
4.1 Consent and message types
Repair-Trak is the sender of the text messages sent through the platform. Some messages are sent on Repair-Trak’s own behalf and some are sent on behalf of a participating jewelry or watch business, but in every case the message is sent by Repair-Trak through its messaging systems. We do not authorize participating businesses to send messages to you through any other sender identity.
If you provide a mobile number and affirmatively opt in to text messages, you consent to receive texts sent by Repair-Trak on its own behalf and on behalf of the participating business handling your repair. Depending on the consent you provide and the service involved, messages may include job creation confirmations, acknowledgement that a repair has been created, notifications to a repair vendor that a job has been assigned, confirmation that a job has arrived safely at a vendor, notices that an estimate or approval is ready for review, estimate approval and payment requests, notices that a payment arrangement has been made or an estimate has been declined, status updates as work progresses, notification that completed work is ready for return or collection, and notice that work has been completed and inspected.
Promotional messages will be sent only where you have separately subscribed or otherwise provided the consent required by law.
Consent to receive marketing text messages is not a condition of purchasing goods or services. No purchase is required to opt in, and you may decline or withdraw consent to marketing texts without affecting your ability to purchase goods or services.
4.2 Opt-in methods and frequency
You may opt in through a website form, account or customer portal, or by providing verbal or written consent to a participating business that records your consent in the platform. Consent is given to receive messages sent by Repair-Trak, and the party collecting your consent must identify Repair-Trak as the sender and describe the types of messages you can expect. Consent captured at a store counter or by other verbal means is recorded in the platform by the participating business on Repair-Trak’s behalf.
Message frequency varies based on your repair activity, the settings on your account, and the messages to which you subscribed. Each notification type can be turned on or off individually by the user receiving it, through the notification settings in the platform or, for customers of a participating business, through the options made available to you by that business or in the customer portal. Turning off a notification type stops messages of that type to you; it does not affect your ability to opt out of all messages, which you can do at any time as described in Section 4.4.
4.3 Message and data rates
Message and data rates may apply depending on your mobile carrier plan and service. You are responsible for any charges imposed by your carrier.
4.4 Opt-out
You may opt out of text messages at any time by replying STOP to a message or by contacting us using the information in Section 14. We or the participating business may send a confirmation of your opt-out. After your opt-out is processed, you will not receive further messages of the type you opted out of, except for the confirmation or other communications permitted or required by law. Opting out of service texts may affect your ability to receive repair updates by text; you may contact the participating business for updates through another available channel.
4.5 Help
For assistance, reply HELP to a message or contact us using the information in Section 14. You may also contact the business that requested your opt-in.
4.6 Carriers
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and network availability.
4.7 Mobile information and SMS consent are not used for marketing sharing
We do not sell mobile phone numbers or share mobile information, including text-messaging opt-in data and consent, with third parties or affiliates for their own marketing or promotional purposes. We may share such information with service providers, such as messaging platforms and carriers, solely as needed to deliver and support the text-messaging service on our behalf. Those providers are not authorized to use it for their own marketing.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
Repair and account data. Repair records, customer records, and related business data that a participating business enters into the platform are retained for as long as that business actively maintains its account, because the business relies on that history to service its customers and to keep its own records. We do not delete this data on a rolling schedule while the account remains active. Once an account closes or becomes inactive, the retention period described below applies.
If an account is closed or becomes inactive. If a business closes its account or the account remains inactive, we continue to store its data but make it inaccessible: no user, including our own staff, accesses it in the ordinary course, and it is not visible to any other user of the platform. During that period the data remains available to be restored if the same business reopens its account with us.
We retain this inaccessible data for seven (7) years after the account becomes inactive, and then delete or irreversibly anonymize it in the ordinary course. Seven years is measured from the date the account last showed activity, such as a sign-in, a repair record added or updated, or a charge processed. If deletion would conflict with a legal hold, an open dispute, or a record-keeping obligation, we keep only what that obligation requires and for no longer than it requires. Because the data is deleted after this period, a business that returns more than seven years after its account became inactive should not expect its prior records to be available for restoration.
Customer requests. If you are a customer of a participating business and ask us to delete your information, we will forward the request to that business, since the business controls the record. We will act on the business’s instruction, and we may also act where the law requires us to honor the request directly.
Other information. Account, billing, support, and website information is retained for as long as needed for the purposes described in this Policy, including maintaining business and financial records, resolving disputes, enforcing agreements, and meeting legal obligations, and may be kept longer where required by law or a legal hold.
Backups. Data may persist in encrypted backups for a limited period after deletion from live systems, until those backups are overwritten or expire under our normal backup cycle. Backups are not used to restore data that has been deleted under the retention period above.
Where law requires otherwise. If applicable law requires us to delete information, limit how long we may keep it, or honor a verified deletion request, we will do so notwithstanding the retention practice described above.
9. Your Rights and Choices
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and verification requirements. Where we hold information on behalf of a participating business, your request may be directed to that business, and Section 8 explains how we handle it. You may opt out of promotional emails by using the unsubscribe instructions in the email, and opt out of marketing texts as described in Section 4. You may also manage cookies through your browser settings and adjust device permissions.
Depending on your state of residence and applicable law, you may have additional rights, such as the right to know or access, correct, or delete certain personal information; to receive a portable copy of certain information; or to opt out of certain processing, including the sale or sharing of personal information for targeted advertising. California residents may have rights under the California Consumer Privacy Act, as amended, subject to its terms and exceptions. We do not sell personal information for money. To submit a request, contact us using the details in Section 14. We will not unlawfully discriminate against you for exercising applicable privacy rights.
If you provided information to a participating business, you may also need to contact that business to exercise rights concerning information it controls.
10. Children's Privacy
Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. Where applicable law sets a higher age threshold for a particular service or processing, we will follow that law. If you believe a child has provided us personal information, please contact us so we can review and take appropriate steps.
11. Third-Party Links and Services
Our website or services may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Policy. We encourage you to review those policies before providing information to them.
12. International and State-Specific Information
Our services are intended primarily for users in the United States. Information may be processed or stored in locations where we or our service providers operate, which may have privacy laws different from those where you live. Where applicable law provides specific rights or requires particular disclosures, those requirements apply and may supplement this Policy.
13. Changes to This Policy
We may update this Policy from time to time. We will post the updated version on our website and revise the Effective Date above. If changes materially affect how we handle information, we will provide additional notice where required by law.
14. Contact Us
For privacy questions or requests, contact:
Repair-Trak LLC2850 34th Street N, St. Petersburg, FL 33713Email: support@repair-trak.comPhone: 727-626-0517