For jewelry & watch shops and bench professionals
Bring in more of the right repair work.Run it on Repair Trak.
Connect with vetted owners who value clear estimates and documentation. Manage intake, customers, and handoffs to trusted vendors—so your shop grows without losing control of the experience.
What you get on the platform
Built for high-touch repair—not generic ticketing. Every feature is aimed at helping shops and vendors win trust and throughput.
Qualified demand
Meet owners who are already using a structured flow—so your estimates land with context and fewer back-and-forth loops.
Vetted network
We focus on reputable jewelry and watch businesses and craftspeople—so referrals and vendor handoffs stay professional.
In-store & online intake
Capture walk-ins and digital requests with photos, notes, and approvals in one system your team can rely on at the counter.
Customer management
Keep repair history, messaging, and status visible—so anyone covering the floor can speak confidently to the customer.
Vendor collaboration
Assign overflow or specialty work to vetted partners, track estimates, and keep the full story in one thread—grow what you can offer without losing oversight.
Operational visibility
See jobs move from intake through completion with clear stages—so nothing important lives in a personal inbox.
Client shop or vendor bench
Many partners use both roles: own the customer at the counter, and accept scoped work from other shops when it fits your bench.
Repair shop (client)
Own the customer relationship, run intake, and coordinate internal and external vendors from one workspace.
Accept and organize repair requests with structured intake
Message customers with repair context attached to the job
Assign and track vendor work without losing the thread
Keep estimates and approvals where the whole team can see them
Repair professional (vendor)
Receive assignments from shops you trust, quote with full intake context, and push status updates the client can relay to the owner.
Work with multiple client shops through one login
Submit estimates and line-item context in-platform
Fewer “what model is this again?” messages—details live on the job
Stay focused on bench work while coordination stays organized