For jewelry & watch shops and repair professionals

More of the right customers.One platform to run the job.

Repair Trak connects your bench with vetted owners who take watch and jewelry repair seriously—and with other trusted shops and specialists when you need extra capacity or expertise. Manage intake, customers, estimates, and handoffs without losing the thread.

Demand from owners on the network
Vetted clients & repair partners
In-store intake & job management

Built for shops that live on the bench

From walk-in intake to vendor collaboration—keep photos, approvals, and status in one system your whole team can use.

Qualified demand

Meet owners who already value documentation, estimates, and clear communication—so your time goes to repair work, not chasing context.

Trust on both sides

We focus the network on reputable jewelry and watch businesses and craftspeople—so referrals and handoffs feel professional, not random.

Your counter, digitized

Run in-store intake, customer records, and job history in one place—aligned with how high-touch shops actually operate.

Grow what you can offer

Find vetted vendors for overflow, specialty work, or services outside your bench—expand your capabilities without diluting your brand.

Why shops and vendors choose Repair Trak

A pipeline, not just a form

Whether you run the storefront or the bench two states away, the same platform keeps jobs, messages, and money movement organized—so everyone stays aligned with the customer.

Clients & vendors, one workflow

Shops manage the customer relationship and intake; vendors receive scoped assignments, submit estimates, and push status without email chains and screenshots lost in chat.

Intake that holds up

Structured intake with photos and notes means fewer surprises at estimate—and a clearer story when you bring in a partner vendor.

Built for fine work

Messaging, stages, and documentation reflect how luxury watch and jewelry repair actually moves—not generic ticket software.

Room to scale your service menu

When a job needs laser welding, complication service, or overflow capacity, your team can coordinate with trusted vendors inside the platform—so you keep the customer and still deliver specialist outcomes.

Two ways to grow on Repair Trak

Most shops use both: run the counter as a client account and collaborate with vendors when the work calls for it.

Repair shop (client)

Own the customer relationship, capture in-store and online intake, and coordinate vendors without losing visibility.

Bring in more repair-ready customers from the network

Manage jobs, messages, and estimates in one workspace

Assign overflow or specialty work to vetted vendors

Repair professional (vendor)

Receive assignments from shops you trust, quote with context, and keep status tight so the shop can keep the customer informed.

Work with multiple client shops through one system

Submit estimates and updates where the whole thread lives

Focus on bench work—not admin scavenger hunts

From signup to settled job

How it works for your business

A clear path for shops and vendors—without forcing a one-size-fits-all process.

Create your workspace

Onboard as a client shop, a vendor bench, or both. Set up how your team works today—not a generic template.

Capture & manage jobs

Use structured intake for walk-ins and network jobs. Keep customer context, photos, and approvals where your staff can find them.

Collaborate with partners

Pull in trusted vendors when you need capacity or specialty skills. Everyone sees the same job story.

Deliver with confidence

Close the loop with clear status, messaging, and documentation—so customers leave trusting your process as much as your bench.

Vetted clients. Vetted partners.

Repair Trak is designed for jewelry and watch businesses that stake their reputation on every repair. We emphasize trustworthy relationships on both sides of the counter—so shops, vendors, and owners can move faster without lowering the bar.

Looking for the full product tour? See the detailed business overview.

Ready to grow with a network that gets fine repair?

Join as a client shop or vendor, connect your team, and put intake, coordination, and customer experience on one professional system.